US Shipping:
Shipping is handled by UPS and other premium carriers to provide the fastest and most reliable service.
Below are the estimated processing times after an order is placed. This may exclude federal holidays and orders received after 5 pm EST as they may be processed the next business day.
Order Processing Times
1-3 days for 80% orders;
3-8 days for 15% orders;
Over 8 days for 5% orders
Shipping Cost
Orders over $49 ship free. All other orders ship for a flat rate of $5.95.
Taxes
We charge sales taxes for items shipped to the following states: AL, AR, AZ, CA, CO CT DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
Pawtentious Couture and its eligible affiliates will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
International Shipping
Currently, we DO NOT offer international shipping and cannot be held responsible for any customs clearance.
All international orders (outside of the USA) may be subject to sales tax, import duties, and customs charges at the receiver's expense. This rate is determined by the
receiving country. Please contact your local customs for further information.
SHIPPING RESTRICTIONS
Pawtentious Couture DOES NOT accept P.O. Boxes or APO/FPO addresses for any shipments.
Pawtentious Couture is unable to change any shipping addresses. We will only ship to the address entered at the time the order was originally placed.
Lost Packages
Our company does not assume the cost or risk for lost or stolen packages. After shipment, package is passed on to the delivery carrier.
RETURNS AND EXCHANGES
Upon receipt of your purchased items, please inspect your package carefully.
If you feel you have received a defective or incorrect item, please contact us immediately.
- Keep your package in its original condition and send a detailed description or return reason and photo or video to info@pawtentiouscouture.com within 3-5 days of package receipt.
- Please DO NOT return the product without sending notification.
- Items must be unworn, unwashed, uncut, free of stain, and all tags must be kept on garment.
REFUNDS
- We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for returned items and shipping charges must be prepaid.
- Refunds will be processed and automatically returned to your original payment method. Please make sure the original payment method is still valid. Depending on your banking institution refunds may take 3-5 business days to process.
- A $20.00 fee may be charged on orders that are refused by the customer at time of delivery or returned due to an “undeliverable” address.